The bank pays close attention to ensuring its employees meet the qualification requirements established at ASB Belarusbank. Training events are held on a regular basis to improve the professional knowledge and skills of specialists, and the quality of service is monitored. Employees are permitted to perform their duties only after passing tests and confirming their relevant competencies.

At the same time, if it is established (confirmed) that a bank employee has provided incorrect advice regarding the charging of a fee, the bank may, based on the principle of client-orientation and in accordance with the Law "On Consumer Rights Protection", consider the possibility of returning the withheld fee on an individual basis.