The state online pharmacy pharmamall.by, overseen by Belpharmacy, has reached a new level. In collaboration with Belposhta, the organization has launched an express delivery service for pharmaceutical products, making medication access available anywhere in the country. This solution marks a key stage in the large-scale digitalization project of the Ministry of Health. "AK" has prepared a detailed guide on how to use the new service.

How does pharmamall.by work?

The pharmacy's website is no different from familiar online shopping platforms. Navigation on the site is intuitively clear: all pharmaceutical products are divided into categories located at the top of the main page. So, how does one place an order? First, for convenience, it is recommended to go through a simple registration procedure. In your personal account, you can track the order status, save frequently used medications, and use the bonus program perks. Next, we proceed to fill the basket. As in any online store, the search for a required item can be done either through the search bar or via the catalog. When selecting a medication, you are taken to the product page, which, in addition to standard information (instructions, composition, reviews), displays prices at nearby pharmacies and the delivery method selection. For regions, two options are offered: pickup from a pharmacy or express delivery to your home by Belposhta couriers. Note that the latter is only available for over-the-counter medications, cosmetics, personal care, hygiene, and other beauty and health products that do not require special storage or transportation conditions. For prescription medications and alcohol-containing drugs with an ethyl alcohol content exceeding 25%, you will still need to go to a pharmacy.

What to consider when ordering home delivery?

Timeframe

• Orders placed and confirmed before 09:00 on weekdays are delivered the next day to any populated area at the specified delivery address.
• If an order is placed and confirmed after 15:00 on Friday, or on weekends, delivery will be made on the nearest Tuesday.

When receiving an order, the customer is given ten minutes to inspect the products.

If the courier does not catch the customer at home and cannot reach them within ten minutes, the item is sent to a post office for ten days of storage. The customer will be notified by phone call, email, or messenger. After this period, the item is returned to the online pharmacy, and the money paid for the item, minus the delivery fee, is refunded to the customer.

Cost

• Across the entire country, the delivery service for medicines with full prepayment of the goods and delivery will cost 18 rubles.
• If the customer fully rejects the goods at the time of home delivery, the delivery fee is not refunded.

Options If a customer has no internet access or needs help choosing, an alternative is provided. An order can be placed and a full professional pharmacist consultation can be received by phone by dialing the single short number 169.

The launch of the service demonstrates that digital technologies are gradually becoming part of everyday health care. The availability of pharmacy goods no longer depends on the distance to the nearest pharmacy, and customers gain more independence and choice. In the future, the development of such solutions will make pharmaceutical assistance even more efficient, convenient, and oriented toward people’s needs.