A local resident entrusted an individual entrepreneur with the construction of a house in May 2025 and, under a contract for work, transferred to him more than 21,000 rubles to cover expenses. The quality of the work did not satisfy the client, but the contractor did not wish to eliminate the deficiencies free of charge.

The interests of the Gomel resident were defended by the consumer rights protection society. The contractor was ordered to pay him a total of about 34,000 rubles.

– In the construction work the client discovered a number of deficiencies and sent the entrepreneur a claim proposing to eliminate them free of charge. However, the entrepreneur replied with a refusal, – clarified Alina Suleiko, assistant chairman of the Gomel Regional Court. – The civil case concerning consumer rights protection and the recovery of moral damages was heard by the Railway District Court of Gomel.

The expert examination revealed a number of discrepancies in the construction and installation work relative to the requirements of the technical and design documentation. The specialists attributed their cause to a violation of the sequence of performing technological operations during the work.

To eliminate the identified defects, experts estimate that more than 28,000 rubles will be required.

Taking into account the appellate decision of the civil case panel of the Gomel Regional Court, the court decided to terminate the contract for work, recover for the client approximately 21.7 thousand rubles paid under the contract, a penalty for breach of the deadlines for eliminating the deficiencies of the completed work – 10,000 rubles, and compensation for moral damages – 2,000 rubles.

The decision entered into force.