Travelers, attention! In Belarus, the rules for the electronic queue system for individuals have changed. The main novelty is that the contract is now valid for only 30 calendar days from the date of

The electronic queue is not available at all borders. Here are the main crossing points where you can book a time:

With Poland:

• Bruzgi
• Berestovitsa
• Kozlovichi
• Peschatka
• Domachevo

With Lithuania:

• Kamenniy Log
• Benyakoni
• Kotlovka

With Latvia:

• Grigoryovshchina
• Urbany

With Russia: There are usually no queues on the border with Russia, but the situation may change during holidays.

How to use the system: step‑by‑step instructions

If you are booking a queue for the first time, here is a simple guide:

1. Go to belarusianborder.com
2. Register in your personal account (you need an email and phone number)
3. Choose the crossing point, date and time
4. Enter vehicle and driver details
5. Pay for the service by card
6. Receive confirmation by email

Important: you need to confirm the booking in your personal account 24 hours before the trip, otherwise it will be automatically cancelled.

Tips from experienced travelers

To avoid losing money and nerves, follow these simple rules:

• Book the queue no earlier than 2–3 weeks before your trip – this reduces the risk of plans changing
• Keep all receipts and contracts – without them a refund is impossible
• Set a calendar reminder 3 days before the end of the 30‑day period
• Check your documents in advance – passport, “Green Card” insurance, visa (if required)
• Arrive at the waiting zone early – at least 30 minutes before your time
• If your plans change – submit a refund request immediately, don’t wait until the last day

What to do in disputed situations?

If you find yourself in a difficult situation (for example, you fall ill or are involved in a traffic accident), immediately contact the support service at belarusianborder.com. Although the rules are strict, exceptions may be made in exceptional cases.

Support contacts: Email: indicated on the website Phone: operates on weekdays

Be sure to attach documents confirming the reason (doctor’s note, accident report, etc.).

Summary: what to remember

• The electronic queue agreement is valid for 30 calendar days from the moment of payment
• During this time you must enter the waiting zone, complete registration, or apply for a refund
• Money will not be refunded if the 30 days have expired or you have violated the rules
• The booking cost starts from 25 rubles for passenger cars
• The system operates at the main crossing points with Poland, Lithuania and Latvia
• You need to confirm the booking in your personal account 24 hours before the trip