Since October 1, 2026, changes to the operation of the M-Belarusbank mobile application have come into effect. At the same time, the bank emphasizes that clients can take advantage of several alternative solutions, with which updates will not affect the quality of service.

Head of the Central Bank of Belarus No. 316 Tamara Demidkova answered questions raised on this matter:

What changed in providing packages of services?

— Starting from the indicated date, free provision of "Full" and "Basic" package services for card products is discontinued in the M-Belarusbank app: Club "Persona", Club "Lady", Men's Club, Isi-card (including for students and students), Zebra Club, Shchodraya, Lime.

At the same time, the bank notes that in the Belarusbank online banking system, for the listed products, fully free push-notification service for completed operations is already available. Clients are invited to review the list of cards for which various types of notifications are provided.

Available types of push notifications:

• Push notifications for incoming and outgoing operations for cards: "Lady", "Persona", "Zebra", "Men's Club", "Isi-card", "Shchodraya" and Lime.
• Push notifications only for outgoing operations for cards: "Card Blank", "Velvet", "My Own", "Student Card", Student.

What is the order of connecting push notifications?

• They connect themselves independently in the Belarusbank online banking system. To do this, one must:

In the "Products" section open the "Cards" tab and select the desired card. On the card page click the settings icon in the upper right corner and go to the "Manage Card" section. Select the "Notifications" item, press "Connect", then choose the PUSH type and confirm the action. After receiving confirmation, push notifications activate automatically.

As for cards "Velvet", notifications are preserved. Their holders should not worry: notifications about operations on their cards are saved and do not become paid. Clients, as before, will receive free SMS notifications about incoming and outgoing operations. If desired, additional free push notifications about outgoing operations can be connected in the Belarusbank online banking app.

Are there changes in using other people's cards in the app?

— From October 1, 2026, adding cards belonging to other people, including close relatives, will be unavailable in the M-Belarusbank app. If foreign cards have already been added to the app, they need to be deleted: "Cards" → select the card → "Settings" → "Delete card".

If after October 1 the application still contains cards belonging to different owners, previously paid packages will continue to be valid until the end of their term, but further activation of them will be limited.

Tamara Petrovna, how, considering the changes, can one retain the ability to help loved ones?

— For further convenient conduct of operations on relatives' accounts, we suggest issuing an additional card linked to their account, but in your name. To do this, the account holder must visit a bank branch with their passport and the details of your passport. The ready card can be collected either by the account holder or by the person in whose name it is issued. Family relationship is not a mandatory condition for issuing an additional card, except for cases of issuing cards in the name of minors. I would like to draw attention to the fact that both services — the mobile app M‑Belarusbank and the online bank Belarusbank — will continue to operate in normal mode.