Today, every resident of Belarus, including those in the Zhlobin district, has access to the Unified Dispatch Service "115". It operates 24/7, without interruptions or weekends. The service has been available in the Zhlobin district since 2014 and can also be accessed online. The process is straightforward: install the app, register, take a photo, and upload it to the 115.bel portal. Residents of Zhlobin have already started using the system.

Journalists asked locals whether they use the mobile app and how often they contact the 115 service with specific issues.

Polina Ivanovna, a pensioner living on Voinova Street, said: "I’ve never used the mobile app. It’s easier for me to call '115' from my home phone or directly contact my housing office. Since I live on the first floor, I often call about sewage blockages in the basement or pipe damage. The housing office workers arrive promptly and fix the problems quickly. Overall, all issues are resolved efficiently. We can’t get by without the housing and utilities service."

Tamara Karpovna, a resident of Uritsky Street, added: "I call the number 115 immediately and speak with the operators. The advantage is that, before, people didn’t know where to turn or whom to call for many issues, like tree pruning or non-working street lights. Now there’s a single number, and you can report everything. However, I don’t have the app."

Alina Igorevna, a mother of many children living on Polevaya Street, shared: "The 115.bel app has been really helpful for me. As soon as we, as a large family, received our own housing, I immediately installed the app. I’ve been using it for two years now, mostly during the summer when I need to add sand to a sandbox or make repairs. I’d take a photo of the malfunction and send it to the operator. The housing office workers responded very quickly in such cases—they called back, clarified the issue, and fixed it. Occasionally, I leave requests for elevator maintenance or replacing light bulbs in the entrance. Everything was done quickly, and a report on the work done was sent. I’m satisfied with both the service and the app."

Yury Anatolyevich, a resident of microdistrict 19, said: "I don’t use the mobile app, but if needed, I call the '115' phone number. Sometimes I need to replace a light bulb, adjust the lighting in the basement, or ask questions when heating is turned on. However, to be honest, it’s faster to solve problems directly with housing office workers. The operators at the 115 service only accept requests, and it’s easier to resolve issues directly with the performers."

Anna Aleksandrovna, a resident of Leningradskaya Street, concluded: """

""" I didn’t install the mobile app, and honestly, there’s no need to. This shows that the housing maintenance service is working well, and residents are keeping their homes clean and well-maintained. If there are any issues, neighbors might submit requests, but we haven’t had any major problems. I know that “service 115” exists, but I’ve never had to deal with an emergency situation.

As residents of Zhlobin, we need to understand that the staff at service “115” are just middlemen who pass requests on to technicians or department heads. Not every problem can be fixed quickly, which is why many requests end up on a waiting list. This includes road repairs, sidewalk repairs, playground improvements, major building repairs, and installing street lighting poles—all of which depend on funding from regional and district budgets. Service “115” specialists explain these and other issues to applicants, including through the mobile app. """